Computers Printers - Introduction to eProc Computers Printers.
The eProc Virtual Technician for Computers & Printers optimizes your IT operations through centralized management and automation capabilities for both computers and printers, thereby removing the necessity for direct remote interventions.
This section facilitates the setup of printers and their drivers for end-users efficiently. Utilizing the System Account, eProc seamlessly installs the necessary drivers and connects printers to users' computers without requiring users to have special permissions or necessitating remote control actions.
Due to standard user permission settings that typically restrict the installation of printer drivers, eProc offers a solution by enabling the configuration of printer drivers to be installed with elevated permissions. This ensures that when the help desk support technician initiates the printer setup for a user, the driver is automatically installed, streamlining the process and enhancing the user experience.
Navigating This Manual
Explore this User Guide based on your location and needs:
Adding a printer in eProc
To configure a printer driver within eProc, follow these straightforward steps:
1. Navigate to Printer Drivers:
Launch the eProc console and navigate to Virtual Technician -> Computers Printers -> Printer Drivers.
2. Create a Container:
Click to add a new Container (for example, "HP") for organizational purposes.
Initiate the addition of a new printer driver by clicking the "Add" button located under the "Drivers" section.
Name: Enter the name of the driver.
Model: Specify the model of the printer.
Note: Optional field for any additional information.
.inf Path: Provide the path to the driver's .inf file.
Windows OS: Select the operating system on which the driver will be installed.
Architecture: Choose "X86" for 32-bit OS or "X64" for 64-bit OS.
| Model The model of the driver needs to be exactly as at shows in the inf file. |
5. Assign Printers to the Driver:
Use the "Add" button to link the driver with shared or local printers as needed.
| INF Files A setup information (INF) file is a text file in a driver package that contains all the information that device installation components use to install a driver package on a device. |
Click the "OK" button to complete the setup process.
By following these steps, you will successfully add a printer driver to eProc, allowing for streamlined printer management and deployment across your organization.
Adding a Printer Driver in eProc
To configure a printer within eProc, follow these straightforward steps:
1. Navigate to the Shared Printers tab:
Launch the eProc console and navigate to Virtual Technician -> Computers Printers -> Shared Printers.
Click on Add under Shared Printers to add a new Printer.
3. Enter Printer Details:
Printer information:
Name: Enter the name of the printer.
Network Path: Specify the shared network path to the printer.
Location: Optional field for the location information.
IP Address: Optional field for the IP address information.
Description: Optional field for the additional information.
Adding a computer in eProc
1. Navigate to the Computers tab:
To configure a computer within eProc, follow these straightforward steps:
Click on add under Computers to add a new computer.
3. Enter Computer Details:
Computer Name: Enter the name of the computer.
Description: Optional field for the additional information.
Location: Optional field for the location information.
Linking a Driver to a Printer via the Printer Driver Interface.
To link a driver to a printer within eProc, follow these straightforward steps:
1. Navigate to Printer Drivers:
Launch the eProc console and navigate to Virtual Technician -> Computers Printers -> Printer Drivers.
2. Open the Printer Driver Properties Window:
Double-click the printer to enter the Printers drivers properties window.
3. Assign the printer to the driver.
In the Drivers Printers window click Add to assign the printer to the drive.
Select the printer and click OK.
The printer is now added to the list.
Click OK and Close.
Linking a Driver to a Printer via the Shared Printers Interface.
To link a driver to a printer within eProc, follow these straightforward steps:
1. Navigate to Shared Printers:
Launch the eProc console and navigate to Virtual Technician -> Computers Printers -> Shared Printers.
2. Assign the driver to the printer.
Search for the printer that you want to assign the driver to.
Double-click the printer to enter the Shared printer window.
In the driver information click on Select to search for the driver and assign it to the printer.
The Printers Drivers window open.
Select the correct driver and click OK.
| Error code 87: 'The parameter is incorrect' occurs when connecting a printer during login. One of the parameters is not defined correctly when configuring the printer driver. |
| Path not found - insufficient permission to access the path to the INF file in the driver’s folder. User system and domain computers need to be with Read permission on the shared driver folder. |
Connecting to a Printer in Real-Time.
1. Navigate to Computers & Users:
Launch the eProc console and navigate to Control Center -> Computers & Users.
Search for the computer you want to install the printer.
2. Enter the real-time view:
Enter the real-time view by double-clicking the computer.
Go to the Printers tab.
Click on Connect under the Shared Printers section.
Click on Select and choose the correct printer.
Click OK.
Confirm the connect user network printer message.
eProc now installs the driver and then connect the printer.
| Make sure that the printer driver is assigned to the printer before connecting it. |
Applying Printer Policies in Real-Time.
1. Navigate to Computers & Users:
Launch the eProc console and navigate to Control Center -> Computers & Users.
Search for the computer you want to install the printer.
2. Enter the real-time view:
Enter the real-time view by double-clicking the computer.
Go to the Printers tab.
Click Add policy in the Computer Printer Policy.
The Computer Printer window will open.
Click on the Add button in the Shared Printers section.
| Make sure that the printer driver is assigned to the printer before connecting it. |
Select the correct printer and click OK.
After the policy is added to the list click on the direct commit to apply the changes.
Connecting to a Printer via Printer Policy in Shared Printers.
1. Navigate to Shared Printers:
Launch the eProc console and navigate to Virtual Technician -> Computers Printers -> Shared Printers.
Search for the printer that you want to assign computers to it.
2. Enter the printer policy:
Enter the printer policy by double-clicking the printer.
Click on Add under the computers tab.
Select all the computers that need to connect to the printer.
Click OK.
| Make sure that the printer driver is assigned to the printer before connecting it. |
3. Commit the changes:
Commit the changes from the Commit changes button.
Connecting to a Printer via Printer Policy under Computers.
1. Navigate to Computers:
Launch the eProc console and Navigate Virtual Technician -> Computers Printers -> Computers.
Search for the computer that you want to assign a printer to it.
2. Enter the computer policy:
Enter the computer policy by double-clicking the computer.
Click on Add under the Shared Printers tab.
| Make sure that the printer driver is assigned to the printer before connecting it. |
Select all the printers that the computer needs to connect.
Click OK.
4. Commit the changes:
Commit the changes from the Commit changes button.
Managing Printer Drivers in Real-Time (Installation/Uninstallation).
Launch the eProc console and Navigate to Control Center -> Computers & Users.
Search for the computer you want to install\uninstall the driver.
Enter the real-time view by double-clicking the computer.
Go to the Printers tab.
At the bottom of the screen, you will see the drivers that are installed on the computer.
From here you can install and uninstall the drivers.
To uninstall mark the driver and click the uninstall button.
Confirm the uninstallation.
To install click on install and choose the driver from the list.